Support

Please use our Support page to find out more information on our
products and to help you find the right solution.

  • HOW TO Programme the RCU1 Remote & Switch

    In this video we will show you how easy it is to pair a RCU1 control unit to a remote transmitter (RCU1-RC1) and wireless switch (RCU1-SWITCH).

  • HOW TO Programme the WCC 103BT Remote and App

    In this video we will show you how easy it is to pair the WCC 103BT and WCC 106BT control unit with a remote transmitter. We will also show you how to pair the unit to an app on your smart device.

  • HOW TO Programme the EVC Control Unit & Remote

    In this video we will show you how easy it is to pair a EVC control unit to an EVC weather station and EVC-RC8 remote transmitter.

  • HOW TO Programme the S50-DC Remote

    In this video we will show you how easy it is to pair a S50-DC control unit to a S50-DC-RC remote transmitter.

  • HOW TO Programme the CCU2

    In this video we will show you how easy it is to programme a CCU2 control unit.

  • HOW TO Programme a CCU3 Remote & Switch

    In this video we will show you how easy it is to pair a CCU3 control unit to a RCU3-RC1 remote transmitter and RCU3-SWITCH wireless switch.

Frequently Asked Questions

Need a little extra information? Take a look below and see if we have the answer.

If fitting a single chain actuator to a top-hung or bottom-hung window we recommend a maximum window width of 1300mm. For anything wider we recommend multiple synchronised chain actuators.

Still need help?

Our Italian friends at Mingardi SRL have a useful formula for calculating such things.  

Calculation for top-hung windows: 

F = (C ÷ H) x (P ÷ 2) 

F = Required force (kg) 

P = Weight of the window (kg) 

C = Opening stroke (mm) 

H = Height of the window 

 

Calculation for bottom-hung windows: 

F = (C ÷ H) x (P ÷ 2) 

F = Required force (kg) 

P = Weight of the window (kg) 

C = Opening stroke (mm) 

H = Height of the window 

 

Calculation for roof vents: 

F = (P + Cn) ÷ 2 

F = Required force (kg) 

P = Weight of the roof vent (kg) 

Cn = Snow load 

Code  Push Force  Link 

 

MICRO EVO1  300N   
MICRO EVO2  400N   
MICRO 02  150N   
WMX 804  200N   
WMX 814  150N   
WMX 826  200N   
WMU 836  300N   
WMU 842  400N   
WMU 851  500N   
WMU 861  600N   
WMU 862  600N   
WMU 882  1000N   
L25  250N   
L35  350N   
D8 FCE  500N   
EURO 1  450N   
S08  650N   
WMS 306-N  600N   
WMS 309-N  900N   
WMS 409-N  900N   
DRIVE EVO2  550N   
WMD 820  200N   
FTA600DF  600N   
FTA600GF  600N   
FTA600R  600N   

Still need help? Contact our technical team who will be happy to help! 

If an actuator or set of actuators need to be controlled from a BMS we recommend a control interface is used to ensure the correct operation of the actuator(s). These can be supplied with BACnet or KNX cards allowing actuator position feedback to the BMS. For this type of application we would recommend one of the following control unit’s are used:

Code  BACnet Compatible  KNX Compatible  Modbus Compatible  Link 

 

WCC 310 PLUS  Yes  Yes     Product page
WCC 320 PLUS  Yes  Yes     Product page
SCP500      Yes   Product page
SCP800      Yes   Product page
WSC 310 PLUS  Yes  Yes     Product page
WSC 320 PLUS  Yes  Yes     Product page
WSC 520  Yes  Yes     Product page
WSC 540  Yes  Yes     Product page
WSC 560  Yes  Yes     Product page

All of our actuators have a range of fixing brackets available. The best suited will depend on the hinge type, frame type and fixing space available.

Check the connections at the control unit and junction box local to the actuator to ensure it has been wired as per the installation instructions. In most cases the open and close signal wires need swapping over.

No. Retro fitting an actuator to a window for smoke venting purposes would not constitute an EN12101-2 smoke vent and therefore would not comply with CPR 2013 regulation. CPR 2013 requires any life safety products (in this case the Smoke Vent / AOV) to be CE Marked and this is only possible if there is a fully audited production process for the AOV, and a declaration of performance can be made by the manufacturer. To achieve compliance we recommend one of our fully compliant EN12101-2 smoke vents.

Most of our actuators are available in black, silver or white finish as standard. If you need a specific RAL colour or need to match the window profile we offer a wet spray service for the actuator and bracket set.

The opening stroke sizes for our actuators range from 50-1200mm. The best suited will depend on the window size, hinge type, weight, frame type and application.

This will depend on the actuator current consumption (A) and control unit maximum motor load (A). You must not exceed the maximum motor load on the control unit. See below:

Code  Maximum Motor Load  Motor Output  Link 

 

CCU1  8A  230V   
CCU2  8A  230V   
CCU3  6.3A  230V   
EVC  4A  230V   
PSU-2  2A  24V   
PSU-4  4A  24V   
PSU-8  8A  24V   
RCU1-KIT  3.15A  230V   
S50-DC  3A  24V   
WCC 103  3A  24V   
WCC 103BT  3A  24V   
WCC 106BT  6A  24V   
WCC 310  10A  24V   
WCC 320  20A  24V   
WCC 310 PLUS  10A  24V   
WCC 320 PLUS  20A  24V   
SCP500  5A  24V   
SCP800  8A  24V   
WSC 204  4.8A  24V   
WSC 310 PLUS  10A  24V   
WSC 320 PLUS  20A  24V   
WSC 520  20A  24V   
WSC 540  40A  24V   
WSC 560  60A  24V   
VCS-S2  5A  24V   

Actuators

Code  Current Consumption  Voltage  Link 

 

MICRO EVO1    230V   
MICRO EVO1  1A  24V   
MICRO EVO2    230V   
MICRO EVO2  1A  24V   
MICRO 02    230V   
MICRO 02    24V   
WMX 804  1A  24V   
WMX 814  1A  24V   
WMX 826  1A  24V   
WMU 836  1A  24V   
WMU 842  2A  24V   
WMU 851  1A  24V   
WMU 861  1A  24V   
WMU 862  2A  24V   
WMU 882  2A  24V   
L25    230V   
L35    230V   
D8 FCE    230V   
EURO 1    230V   
EURO 1    24V   
S08    24V   
WMS 306-N    24V   
WMS 309-N    24V   
WMS 409-N    24V   
DRIVE EVO2    24V   
WMD 820  1A  24V   
FTA600DF    24V   
FTA600GF    24V   
FTA600R    24V   

Yes. Most of our control units have this feature as standard but some will need an additional module to facilitate a fire alarm signal input.

Code  Fire Alarm Input  Link 

 

SCP500  Built in   
SCP800  Built in   
WSC 204  Additional WSA 306 module required   
WSC 310  Built in   
WSC 320  Built in   
WSC 310 PLUS  Built in   
WSC 320 PLUS  Built in   
WSC 520  Built in   
WSC 540  Built in   
WSC 560  Built in   
VCS-S2  Built in   

This will depend on the actuator current consumption (A), control unit maximum motor load (A) and size of cable. Our actuators are available in 230V or 24V and you must ensure the voltage drop is no greater or less than 10%.

There are several fault indicators for each control unit. To determine the fault type and the fix for that fault please download the relevant installation instructions which will include this information.

A smoke ventilation control unit/AOV panel/smoke vent panel is used to control single or multiple smoke vents within a building. Subject to the design and fire strategy in place a smoke ventilation control unit can be triggered manually using a manual call point or automatically from a smoke sensor, fire alarm system or BMS. Depending on the command the smoke ventilation control unit will power the connected smoke vent(s) open or closed.

A smoke ventilation control unit also has built-in battery backup meaning in the event of a mains power failure the system can continue to operate on batteries for up to 72 hours.

Teal Products stock a large range of AOV smoke panels including:

Code  Motor Output  Motor Load  Motor Lines  Link 

 

SCP500  24V  5A  1   
SCP800  24V  8A  1   
WSC 204  24V  4.8A  1   
WSC 310  24V  10A  2   
WSC 320  24V  20A  2   
WSC 310 PLUS  24V  10A  2-10   
WSC 320 PLUS  24V  20A  1-10   
WSC 520  24V  20A  1-13   
WSC 540  24V  40A  1-26   
WSC 560  24V  60A  1-39   
VCS-S2  24V  5A  1   

The most suitable will depend on the application and fire strategy in place.

The cable type and size will depend on the input or output you are connecting to the control unit. Please refer to the installation instructions for details.

AOV stands for Automatic Opening Vent. An AOV or multiple AOV’s will form part of a smoke ventilation system typically achieving a 1m2 or 1.5m2 free area in accordance to the designed fire strategy.

Code  Type  Application  Link 
SV-R-RL1  AOV Roof Hatch     
SV-R-RL3  AOV Roof Hatch     
SV-R-L2  AOV Roof Louvre     
SV-R-L3  AOV Roof Louvre     
SV-R-CP2  AOV Centre Pivot Window     
SV-W-L2  AOV Façade Louvre     
SV-W-GL1  AOV Façade Glazed Louvre     
SV-W-GL2  AOV Façade Glazed Louvre     
SV-W-W1  AOV Façade Window     
SV-W-W2  AOV Façade Window     
SV-W-D3  AOV Shaft Damper     
SV-W-D4  AOV Shaft Damper     

Yes. Our range of AOV roof and façade smoke vents are certified and tested to the current EN 12101-2 product standards. Our AOV smoke shaft vents are certified and tested to the current EN 12101-8 product standards.

This will depend on the location of the smoke vent within the building and the fire strategy in place.

Typically within a stair core the minimum requirement is for the AOV smoke vent to have a minimum free area of 1m2. This could be in the form of an AOV roof vent or AOV façade vent such as:

Code  Type  Link 
SV-R-RL1  AOV Roof Hatch   
SV-R-RL3  AOV Roof Hatch   
SV-R-L2  AOV Roof Louvre   
SV-R-L3  AOV Roof Louvre   
SV-R-CP2  AOV Centre Pivot Window   
SV-W-GL1  AOV Façade Glazed Louvre   
SV-W-GL2  AOV Façade Glazed Louvre   
SV-W-W1  AOV Façade Window   
SV-W-W2  AOV Façade Window   

A head of shaft AOV typically is asked to achieve a minimum free area of 1m2. This would be in the form of an AOV roof vent such as:

Code  Type  Link 
SV-R-RL1  AOV Roof Hatch   
SV-R-RL3  AOV Roof Hatch   
SV-R-L2  AOV Roof Louvre   
SV-R-L3  AOV Roof Louvre   

A smoke vent opening into a smoke shaft for natural smoke ventilation will need to achieve a minimum free area of 1m2. This would be in the form of an AOV shaft vent such as:

Code  Type  Link 
SV-W-D3  AOV Shaft Damper   
SV-W-D4  AOV Shaft Damper   

A smoke vent located in a lobby or corridor will need to achieve a minimum free area of 1.5m2. This would be in the form of an AOV façade vent such as:

Code  Type  Link 
SV-W-GL1  AOV Façade Glazed Louvre   
SV-W-GL2  AOV Façade Glazed Louvre   
SV-W-W1  AOV Façade Window   
SV-W-W2  AOV Façade Window   

If fitting a single chain opener to a top-hung or bottom-hung window we recommend a maximum window width of 1000mm. For anything wider we recommend multiple chain openers.

The T100 and T150 chain openers have a range of fixing brackets available. The best suited will depend on the hinge type, frame type and fixing space available. Speak to our team to find the best solution for your window.

AOV stands for Automatic Opening Vent. An AOV or multiple AOV’s will form part of a smoke ventilation system typically achieving a 1m2 or 1.5m2 free area in accordance to the designed fire strategy. Teal Products supply a large range of AOV products including:

Code  Type  Application  Link 
SV-R-RL1  AOV Roof Hatch     
SV-R-RL3  AOV Roof Hatch     
SV-R-L2  AOV Roof Louvre     
SV-R-L3  AOV Roof Louvre     
SV-R-CP2  AOV Centre Pivot Window     
SV-W-L2  AOV Façade Louvre     
SV-W-GL1  AOV Façade Glazed Louvre     
SV-W-GL2  AOV Façade Glazed Louvre     
SV-W-W1  AOV Façade Window     
SV-W-W2  AOV Façade Window     
SV-W-D3  AOV Shaft Damper     
SV-W-D4  AOV Shaft Damper     

Yes we do! We offer a large range of training courses including:

  • Smoke ventilation building regulations 
  • Smoke ventilation product standards 
  • Smoke ventilation commissioning 
  • Smoke ventilation product training 

This will depend on the location of the smoke vent within the building and the fire strategy in place.

Typically within a stair core the minimum requirement is for the AOV smoke vent to have a minimum free area of 1m2. This could be in the form of an AOV roof vent or AOV façade vent such as:

Code  Type  Link 
SV-R-RL1  AOV Roof Hatch   
SV-R-RL3  AOV Roof Hatch   
SV-R-L2  AOV Roof Louvre   
SV-R-L3  AOV Roof Louvre   
SV-R-CP2  AOV Centre Pivot Window   
SV-W-GL1  AOV Façade Glazed Louvre   
SV-W-GL2  AOV Façade Glazed Louvre   
SV-W-W1  AOV Façade Window   
SV-W-W2  AOV Façade Window   

A head of shaft AOV typically is asked to achieve a minimum free area of 1m2. This would be in the form of an AOV roof vent such as:

Code  Type  Link 
SV-R-RL1  AOV Roof Hatch   
SV-R-RL3  AOV Roof Hatch   
SV-R-L2  AOV Roof Louvre   
SV-R-L3  AOV Roof Louvre   

A smoke vent opening into a smoke shaft for natural smoke ventilation will need to achieve a minimum free area of 1m2. This would be in the form of an AOV shaft vent such as:

Code  Type  Link 
SV-W-D3  AOV Shaft Damper   
SV-W-D4  AOV Shaft Damper   

A smoke vent located in a lobby or corridor will need to achieve a minimum free area of 1.5m2. This would be in the form of an AOV façade vent such as:

Code  Type  Link 
SV-W-GL1  AOV Façade Glazed Louvre   
SV-W-GL2  AOV Façade Glazed Louvre   
SV-W-W1  AOV Façade Window   
SV-W-W2  AOV Façade Window